Frequently Asked Questions
Everything you need to know about transforming your space with Muffle Acoustics
What is the typical lead time for custom acoustic panels?
Most of our standard acoustic solutions are dispatched within 3-5 business days. For custom sizes or bespoke color requests, please allow 2-3 weeks for manufacturing and quality testing.
Do you offer international shipping for large orders?
Yes, we ship our acoustic products worldwide. Shipping costs and delivery times vary by destination and order volume. Please contact our support team for a precise international freight quote.
Are Muffle Acoustics products fire-rated for commercial use?
Safety is our priority. The majority of our acoustic panels and baffles meet Class A fire rating standards, making them suitable for use in offices, schools, and public buildings.
What is your return policy for acoustic foam and panels?
We accept returns on all standard, unused products in their original packaging within 30 days of delivery. Please note that custom-made or cut-to-size acoustic solutions are non-refundable.
How do I install the panels? Do I need a professional?
Most of our products are designed for easy DIY installation using high-tack spray adhesive or impaling clips. We provide comprehensive installation guides with every order, though professional help is recommended for large-scale ceiling baffles.
Can I request a sample before placing a bulk order?
Certainly. We offer sample swatches for most of our fabric-wrapped panels and PET felt ranges so you can verify the color and texture match for your interior design project.