Returns & Exchanges
At Muffle Acoustics, we want you to be completely satisfied with your sound-absorbing solutions. If your order isn't the perfect fit for your space, you can return standard products in their original condition within 30 days of delivery.
Initiate Your Request
Contact our customer support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Pack Your Items
Securely package the acoustic panels in their original protective wrapping and include a copy of your authorization form to ensure a smooth processing experience.
Ship to Warehouse
Affix the provided shipping label to your package and drop it off at an authorized carrier location; please note that return shipping costs are the responsibility of the customer unless the item is defective.
Quality Inspection & Refund
Once our specialists have inspected the returned goods for damage, we will issue a full refund to your original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing